MyVisaMate helps Australian travellers get the travel documents they need, such as ESTAs, ETAs, e-visas and digital arrival cards, without the stress of government forms.
Why we exist
Government travel forms are unforgiving. A single typo in a passport number, a date in the wrong format or a missed question can mean a refusal, a delay or a problem at the airport. Most forms also don't tell you about the mistake until it's too late.
We started MyVisaMate so Australians could get it right the first time, with a real person checking every detail before anything is submitted.
What we do
You answer our questions in plain English. A person checks your answers and photos for mistakes. Then we submit your application to the official government system and email you when there's an update.
- Plain-English questions instead of confusing government wording.
- A person checks every application, not just software. We look for typos, mismatches with your passport and missing details.
- We submit for you within the speed you choose: 24 hours, 4 hours or 15 minutes.
- We keep you updated by email, from submission to your confirmation or approval.
Our promises to you
- One all-in price. For visas and travel authorisations, the government fee is included. No surprise charges at checkout.
- Full refund before we submit. Change your mind before we've submitted and you get every cent back.
- We stand behind our speeds. If we miss the speed you paid for, we refund the difference, automatically. See our refund policy.
- We fix our mistakes. If an application is refused because we entered something incorrectly, we refund the full price, including the government fee.
- Straight answers. If we spot a problem, such as your passport not having enough validity, we tell you before we submit and refund you in full.
How we look after your information
You're trusting us with your passport details, and we take that seriously.
- Only the people processing your application can see your details.
- We only share your information with the government that issues your document, and the service providers that help us run MyVisaMate.
- We delete passport images 90 days after the government decides your application.
- We handle your information in line with the Australian Privacy Principles. Read our privacy policy.
What we don't do
We're a private company, not a government agency, and we don't make decisions on applications. Only the relevant government can approve or refuse your travel document, and border officials make the final decision on arrival. We can't guarantee approval or speed up the government's own processing time, and we'll never pretend otherwise.
Our tip: apply as early as you can, and don't book non-refundable travel until your document is approved.
Talk to a real person
Questions before you order, or need help with an application? Email team@myvisamate.com or use our contact page, and include your order number if you have one. A person reads every message, and we aim to reply within 2 business days.
You can also browse the Help centre, or read our terms of service.