Help centre

How can we help?

Straight answers about how MyVisaMate works, our speeds, prices and refunds.

• Arrival cards are free to do yourself. Why use us?

  Arrival cards are free on government websites. Here's when doing it yourself makes sense, and when our help is worth it.

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• How our speed options work

  Standard, Urgent and Super Urgent explained, including when the clock starts and how arrival card windows work.

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• Is MyVisaMate a government website?

  No. We're a private business that helps you prepare, check and submit your application. You can always apply directly with the government.

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